Shipping & Returns
Shipping, timing and support details are confirmed before an order is placed.
Because JUSTRIAL is still preparing the first independent-site ordering flow, this page is kept as a clear information route rather than a final policy page.
Before ordering
Send the product name, quantity, destination and any project requirements so the suitable shipping route, timing and packing details can be confirmed.
After delivery
If a package arrives damaged or incomplete, keep the packaging and take clear photos of the product, outer box and label before contacting Product Support.
Support route
Use Product Support or Contact & Quote for product-specific questions. Final return, refund and warranty terms will be published only after business approval.
Policy status
Current store mode is catalog and enquiry only. Exact prices, checkout, shipping charges, tax handling, return window and refund timing remain to be confirmed business approval.